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As licensed Estate Agents we are required to have a publicly accessible complaints policy, including an in house complaints procedure, and be members of an independent redress scheme. The Property Ombudsman is one of the appointed organisations to operate such a scheme, of which we are a member.

You can view our full complaints handling procedure here: COMPLAINTS HANDLING PROCEDURE

"We moved around a lot and this agency has been the best so far. They were always quick and responsive to any issues."
Mr Heck