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As licensed Estate Agents we are required to have a publicly accessible complaints policy, including an in house complaints procedure, and be members of an independent redress scheme. The Property Ombudsman is one of the appointed organizsations to operate such a scheme, of which we are a member.

You can view our full complaints handling procedure here:


"Liam and the Robert Aston Team – Thank you for all your help with the sale. This has been a huge journey for us and your professionalism is appreciated"
Mr & Mrs I