As licensed Estate Agents we are required to have a publicly accessible complaints policy, including an in house complaints procedure, and be members of an independent redress scheme. The Property Ombudsman is one of the appointed organizsations to operate such a scheme, of which we are a member.
You can view our full complaints handling procedure here:
"Liam and Matthew - Thank you both for all the help in selling my property and all the good tenants you have supplied over the many years" Mrs S
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