We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right.
HOW DO I REPORT A COMPLAINT?
The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email. We will aim to resolve any issues immediately however, if this is not possible, then your concerns will be escalated to a manager who will investigate the matter.
87 Alcester Road
Moseley
Birmingham
B13 8EB
Phone: 0121 449 4411
Email: [email protected]
As licensed Estate Agents, we are required to have a publicly accessible complaints policy, including an in-house complaints procedure, and be members of an independent redress scheme. The Property Ombudsman is one of the appointed organisations to operate such a scheme, of which we are a member. You can view our full complaints handling procedure here: COMPLAINTS HANDLING PROCEDURE
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