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As licensed Estate Agents we are required to have a publicly accessible complaints policy, including an in house complaints procedure, and be members of an independent redress scheme. The Property Ombudsman is one of the appointed organizsations to operate such a scheme, of which we are a member.

You can view our full complaints handling procedure here:

COMPLAINTS HANDLING PROCEDURE

"I want to thank you for all your efforts in this process and also for your efforts over the years in terms of rental of the flat. I felt comfortable leaving things in your hands and you have all been very professional and trust worthy. I would readily recommend the Robert Aston Company to anyone seeking such help"
Miss B