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As licensed Estate Agents we are required to have a publicly accessible complaints policy, including an in house complaints procedure, and be members of an independent redress scheme. The Property Ombudsman is one of the appointed organizsations to operate such a scheme, of which we are a member.

You can view our full complaints handling procedure here:

COMPLAINTS HANDLING PROCEDURE

"Thank you very much for all your assistance Louise. It has been a very smooth process and I have been very grateful to be with you and Matthew for this tenant move. We have had endless poor experience with agents with the other property we own elsewhere. There has been no comparison!"
Miss R