Thank you for taking the time to visit our website. Robert Aston & Company respects each person’s privacy and this policy will advise you how we collect and use the personal information that you supply us with. By submitting your data to us, it is implied that you have given us your permission to use your data under the terms of this policy.
Why we need your details: Robert Aston & Company collect and use your personal details, which can include telephone numbers, address and e-mail, so that we can process one of the following:
Reply to any requests for information that you ask us for, clarify any particular query, resolve any problems with services that we may supply to you, supply details of any product or service only that we believe may meet your needs and cross check any information that we receive with that held on our database.
How we receive the information: the information that we hold may be supplied by you directly to us by telephone, office visit or e-mail. We may also have information that has been supplied to us by one of our business partners for marketing purposes.
Who has access to this information? Your details will be kept within the Robert Aston & Company organisation until such time as you ask for them to be removed or we decide that, in absence of any response, they should be removed. Your details will not be sold or otherwise disposed of to any third party except where we are legally obliged to do so or where we believe that such action will protect the interests of Robert Aston & Company and/or the security of its staff.
How Secure are your details? When you register your details, we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems.
Removing or changing your information: if you wish to change the information that we hold for you, please contact our office on 0121 449 4411 or email us at firstname.lastname@example.org. If you wish to have your information removed from our database either permanently or temporarily, please advise the office. Your information will be removed as soon as is practically possible.
Making a complaint about the way in which your data is stored or used: In the unlikely event that you have a complaint about the way in which your details are used or stored by this company, please contact the managing director Matthew Carlton in writing to:
Robert Aston & Company
87 Alcester Road
If you simply have a query about any aspect of this policy or wish to have any part of it clarified, please contact our office on 0121 449 4411 or email us at email@example.com.
"Thank you very much for all your assistance Louise. It has been a very smooth process and I have been very grateful to be with you and Matthew for this tenant move. We have had endless poor experience with agents with the other property we own elsewhere. There has been no comparison!"